Cancellation Policy

• Orders can be cancelled within 2 hours of placing the order.
• Once your order has been processed, cancellations will no longer be possible.

For assistance, please contact our Customer Service team at communication@mytree.care. We’re here to help!

How to Cancel

• To request a cancellation, please email us at: communication@mytree.care
• Our Customer Support team will review your request and assist you through the cancellation process.

Refunds for cancelled orders will be processed at the company’s discretion on a case-by-case basis.

Refund Policy

1. Eligibility for Refunds

• The item delivered was incorrect.
• The product was damaged or lost in transit.

2. How to Request a Refund

• WhatsApp us on {phone number} within 24 hours of delivery with:
  • Clear images or a short video of the damaged product and packaging.
  • Your order number and details of the issue.
• Our team will review the request and confirm whether a refund is approved.
• Once approved, refunds are processed within 24 hours. Depending on your bank, the refunded amount will reflect in your account within 3–5 business days.